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Getting help

Service Status

Incidents and upcoming changes with the cloud service are reported using the IT tools.

Availability of the cloud service can be found under Server Provisioning on the IT Service Display.

Upcoming changes and incidents are reported to the IT Status Board.

Reporting problems

For reporting problems or asking for assistance, please contact the service desk at https://cern.service-now.com/service-portal/. Checking the IT SSB and the IT Service Display will help to see if the problem is known.

For raising a ticket specifically for the OpenStack cloud, you can use the direct link.

General OpenStack usage questions

The OpenStack community maintains several methods for asking general OpenStack usage questions. These can often be useful for searching if end user problems have been seen before by others.

Information Description
OpenStack documentation OpenStack maintains a set of manuals for generic OpenStack usage. The end user manuals cover the functionality in some depth although not all features may be implemented at CERN
ask.openstack.org General end user how to questions and answers
OpenStack mailing list A number of lists from general questions, how to operate OpenStack and the developer mailing lists for those contributing to the code